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Engineering notes

Telemetry patterns, rollout practices, and lessons from running serious hardware.

June 4, 2026·6 min read

Why modular SaaS suites beat disconnected point tools

Ten subscriptions, ten logins, ten support queues. The case for buying workflows — not platforms — and adding modules only when the ROI is proven.

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May 20, 2026·5 min read

Why missed calls are one of the most expensive leaks in a service business

The math on unanswered phones: what a missed call actually costs, why callbacks rarely happen, and how automated text-back changes the numbers.

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